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Purchase Terms & Conditions

 

RETURN POLICY

1. Return Policy Details

We will gladly accept any return within the first 30 days of receipt/receiving product, provided the item is in new or like-new condition. Simply contact the Customer Service or by email This email address is being protected from spambots. You need JavaScript enabled to view it.. Return shipping charges are the responsibility of the purchaser.

We accept refund within 30 days refund policies, and store credit will be issued after the product is received and inspected. We do not accepts any return missing items,or containing damaged items.Package must be returned in its original package provided with the receipt from the date of purchase, Please note that Makeup and liquid purchase are final sales and non-refundable.

 

RETURNS RECEIVED 30 DAYS AFTER THE RECEIPT ISSUE DATE, WILL BE CONSIDERED "EXPIRED" AND SHALL BE SUBJECT TO REFUSAL AND RETURNED TO SENDER AT SENDER' S EXPENSE WITHOUT ANY REFUND

All merchandise received must be in working condition, If not in working condition, it must not be due to mishandling or damage committed by the buyer/consumer, nor incurred during shipment. If damage is determined to be caused by the carrier who shipped the merchandise (refer to RETURN PERIOD AND SHIPPING TERMS - below).

Due to sanitary and health code guidelines, all makeup is reserved to its own final sale policy. We do not issue refunds on makeup/cosmetics.

 

REFUND

Shall be processed only after product is received and inspected. 

Makeup: No exchange for makeup colors. Returns are not accepted on makeup colors, Airtan, or other liquids and expendables at any time.

DINAIR2U does not accept returns of cosmetics unless product received is not what was ordered, or within the applicable free color match/exchange period. All cosmetics sales are final.

All predetermined holidays as determined by any website or phone order advertisement / promotion by DINAIR2U, are non transferable and are final.

 

REFUNDS - ADDITIONAL TERMS AND CONDITIONS

Refunds for merchandise returned in accordance with DINAIR2U return policy shall be processed immediately upon completion of all procedures and requirements referenced within the body of these terms and conditions. All refunds will be submitted to DINAIR2U 's refund department within 4 - 6 weeks of completion of all policies indicated herein.

 

IMPORTANT - ADDITIONAL RETURN/REFUND TERMS AND CONDITIONS

All items must be returned in their original packaging along with all accessories, parts, and instruction manuals/DVD(s) that were shipped with your original order. Returns received without original packaging will be charged a 30% restocking fee per unit. DINAIR2U assumes no responsibility for merchandise damaged by carrier transporting and delivering returned merchandise. Returns received with damaged merchandise may be denied any refund whatsoever and customer may be held responsible to pay full value of product if any balance remains on their DINAIR2U account for damaged merchandise. Returns with missing parts or intentional misuse or loss will be charged a flat RM 150 incomplete return fee per unit.

 

 

RETURN PERIOD AND SHIPPING TERMS

Our 30-day return policy starts from the day your product is received or expires 35 days from the date we actually ship the products to you.The return package must be obtained within the 30 day return period as mentioned above. Standard restocking fee of 30% applies to all refunds processed in accordance with DINAIR2U policy and within the 30 day return period. Restocking fee is calculated based on the full purchase price of product purchased. The shipping, handling and processing costs are non-refundable. You will be responsible for paying all return shipping costs to deliver the merchandise to our facility. DINAIR2U assumes no responsibility for lost or damaged products or equipment caused by carrier.